Frequently Asked Questions
Find answers to common questions about your Sixteen experience
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to ensure the best fit.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting support.
Do you restock items that are sold out?
Many of our core pieces are restocked regularly. You can sign up for 'Back in Stock' notifications on the specific product page.
What materials do you use in your clothing?
Sixteen prioritizes high-quality textiles including organic cotton, recycled polyester, and premium wool blends. Material details are listed on every product page.
How should I care for my Sixteen garments?
To maintain the longevity of your clothes, we recommend following the care label instructions, typically suggesting cold washes and air drying.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.